Optus Data Breach
o help protect against fraud, Optus has notified customers to look to reputable sources such as Moneysmart and the Office of the Australian Information Commissioner.
If you think you may be affected by the recent Optus data breach contact Optus Customer service on 133 937.
You should also:
- Secure and monitor your devices and accounts for unusual activity, and ensure they have the latest security updates.
- Enable multi‑factor authentication for all accounts.
Be alert for scams referencing the Optus data breach. Learn how to protect yourself from scams by visiting www.scamwatch.gov.au.
If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE on 1800 595 160.
If your identity has been stolen, you can apply for a Commonwealth Victims’ Certificate.
If you believe you are victim of a cybercrime, go to ReportCyber.
Other websites that can help you protect yourself and stay informed:
If you wish to make a privacy complaint, please contact Optus. If you are unable to resolve your complaint with Optus, you may wish to lodge a complaint with the Telecommunications Industry Ombudsman and the Office of the Australian Information Commissioner.
What is the Government doing to protect your identity?
The Government is looking at all possible solutions to protect and reissue victims’ identity documents.
The Australian Federal Police is working with state and territory police services, using specialist capabilities to monitor the dark web and other online forums, and will not hesitate to take action against those who are breaking the law.
The Australian Cyber Security Centre is supporting Optus with a cyber security incident response and assisting other Australian telecommunications providers to enhance their cyber security.
The Department of Home Affairs is working with state and territory road transport authorities to minimise the potential for exposed driver licences to be used fraudulently.
If your Medicare card details have been exposed, Services Australia will allow you to replace your Medicare card for free. If you believe there has been unauthorised activity to any of your Services Australia accounts, contact their Scams and Identity Theft Help Desk.
Passports are still safe to use for international travel. However, the Government understands impacted Optus customers may be concerned about identity theft relating to their passports. Customers who choose to replace their passports can call the Australian Passport Office where staff are ready to assist. The Foreign Minister has written to Optus asking for any costs associated with new passports due to the breach, to be covered by Optus. More information can be found at www.passports.gov.au.
There is no indication from Optus that other Commonwealth identity credentials, such as visas, citizenship documents and Immicards have been exposed. Should the Government become aware of these documents being exposed, further advice will be provided on what individuals should do.
Original article from: cyber.gov.au